Question

Where to find the lost serial number/activation key for FineReader?

Answer

If the license was purchased on our website, the email from our e-shop included the license number and the invoice. Please check it by the following keywords: 2Checkout, Verifone.

If the license was purchased via one of our resellers or partners, please check the email with reseller/partner name in your inbox.

If the email was deleted or you use a different email now, it is possible to restore the serial number using the following information:

• registration data (email, name, surname, company name) if the license was registered;
• invoice or order number if the purchase was made on our website;
• email or company name that was used for the purchase on our website;
• Support ID if the program is currently installed on a machine:
  • Go to FineReader's menu: Help > About > License Info;
  • Contact ABBYY Customer Support team by submitting a support ticket and provide a Support ID displayed or any available information from the list above.

If the boxed version of the program was purchased, the serial number can be found on a card inside the CD case or printed on EULA.

The serial number of the ABBYY product license has the following template: XXXX-YYYY-YYYY-YYYY-YYYY-YYYY, where X - letters, and Y - numbers.