Where to find the serial number/activation key for FineReader application?

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Nataliia Fasolia

Question

Where to find the lost serial number/activation key for FineReader?

Answer

If the license was purchased on our website, the email from our e-shop included the license number and the invoice. Please check it by the following keywords: 2Checkout, Verifone.

If the license was purchased via one of our resellers or partners, please check the email with reseller/partner name in your inbox.

If the email was deleted or you use a different email now, it is possible to restore the serial number using the following information:

  • registration data (email, name, surname, company name) if the license was registered;
  • invoice or order number if the purchase was made on our website;
  • email or company name that was used for the purchase on our website;
  • Support ID if the program is currently installed on a machine:
    • Go to FineReader's menu: Help > About > License Info;
    • Contact ABBYY Customer Support team by submitting a support ticket and provide a Support ID displayed or any available information from the list above.

If the boxed version of the program was purchased, the serial number can be found on a card inside the CD case or printed on EULA.

The serial number of the ABBYY product license has the following template: XXXX-YYYY-YYYY-YYYY-YYYY-YYYY, where X - letters, and Y - numbers.   

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Comments

18 comments

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  • Avatar

    Reinhard Frank

    Ich habe die Seriennummer aber keinen Aktivierungscode 

    -1
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    Reinhard Frank

    mit einem neuen Rechner habe ich das Programm ABBYY FineReader 9.0

    Professional Edition leider gelöscht  FPEF-****-****-****-****-****

    Ich benötige einen neuen  Aktivierungscode.

    0
  • Avatar

    Victoria Dvornikova

    Hello Reinhard Frank,

    I have created a support request based on your comment above. Please await a reply from our Customer Support specialist.

    0
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    Andrei

    • Edited

    In Help -> About -> License Info i saw a key containing 24 numbers, no letters at all. When i uninstalled Abbyy in order to install it on another computer, with this activation key, it told me that the serial number is invalid. Now i don't have any working installation... What can i do to recover my activation key?

    0
  • Avatar

    Victoria Dvornikova

    Hello Andrei,

    Our agent has answered your question in the support ticket.

    1
  • Avatar

    Dittmar Birkhahn

    Hello I cant find my Serial Number, can you help me ?

    Yesterday i pay with paypal the license

    0
  • Avatar

    Victoria Dvornikova

    Hello Dittmar,

    We have received your request and will reply you soon.

    0
  • Avatar

    Info

    Hello.

     

    i can not find the serial number. Please help me.

    0
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    Shulem Deen

    Hi — This is very frustrating, as I've been having this problem for over a month, and have not been able to activate the product. I opened a support ticket, and was advised to reinstall the latest build—which I did, but the problem was not solved; it's been over a week, and I've received no response.

    It's very frustrating to pay good money on a product, and a month later it's still not working. A reply with a workable solution would be very much appreciated.

    Thank you.

     

    0
  • Avatar

    Victoria Dvornikova

    Hello Shulem Deen,

    Please await our reply within support ticket #513298. Note, that this article is related to FineReader for Windows and you have a Mac version. 

    0
  • Avatar

    Michael Thayer

    I have tried everything....I moved to a new laptop...downloaded v16 standalone...referred to serial number in my paid receipt...it wouldnt work....then I copied license file from other computer and got error (you are installed on another machine...look, I paid for this version 9 months ago and I should be entitled to use it on the new computer

    0
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    Michael Thayer

    I submitted a ticket

     

    0
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    Wyatt Young

    Why can't I find my activation code for Mac? I installed on one laptop, and need it on my desktop as well. 

     

    0
  • Avatar

    Dawna Jones

    Michael Thayer

    Comment actions
    am having same problem as Wyatt, Michael, Shulem, Victoria.  I desparately need  help accessing Appy Fine reader options which i have been using for a couple years without problems prior to transferring to a new computer this month.  I paid a fee I believe should not have been needed.  but I desparately need the service I have been used to in the past.  PLEASE HELP.  D.T. Jones 760 672 9132

    I have tried everything....I moved to a new laptop...downloaded v16 standalone...referred to serial number in my paid receipt...it wouldnt work....then I copied license file from other computer and got error (you are installed on another machine...look, I paid for this version 9 months ago and I should be entitled to use it on the new computer

    No 0 Yes
    0
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    Francisco José González

    No encuentro el correo que me enviaron con el numero de serie para la instalacion del programa ABBY READER, podrian indicarme cmoo lo puedo instalar ya que he te nido que cambiar el ordenador 

    0
  • Avatar

    Nataliia Fasolia

    Hello Francisco,
    We have received your request #619758, please provide additional information requested by the agent there. 
     
    0
  • Avatar

    Jeffrey Brown

    • Edited

    Hello, I purchased a monthly subscription for your FineReader PDF and my credit card was charged appropriately but I never received a confirmation email nor did I receive the serial number needed to activate the product. I also submitted a ticket which was later marked as "solved" but I was neither contacted nor received the license. Please help.

    0
  • Avatar

    Nataliia Fasolia

    Dear Jeffrey,

    Our agent helped you resolve the situation in support ticket #623044. 

    0

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