Question
Where to find lost serial number/activation key for FineReader?
Answer
Registered users can restore their Serial Number in case it was lost during system reinstallation.
It's recommended to submit a request to Support Team. For Support Team to be able to find information about a serial number of FineReader please provide any available piece of the following information:
- Any information which could be used to register FineReader (first and last name, different email addresses, company name);
- Any information that could confirm your purchase of FineReader:
- Reference order number;
- Purchase credentials/confirmation.
If you purchased the boxed version of the program, you can find the serial number on a card inside the CD case or printed on EULA.
The serial number of ABBYY product license looks like XXXX-YYYY-YYYY-YYYY-YYYY-YYYY, where X - letters, Y - numbers.
In case FineReader is installed on the PC, the serial number could be restored by the Support ID (open FineReader -> menu Help -> About -> License Info).
Comments
10 comments
Reinhard Frank
Ich habe die Seriennummer aber keinen Aktivierungscode
Reinhard Frank
mit einem neuen Rechner habe ich das Programm ABBYY FineReader 9.0
Professional Edition leider gelöscht FPEF-****-****-****-****-****
Ich benötige einen neuen Aktivierungscode.
Victoria Dvornikova
Hello Reinhard Frank,
I have created a support request based on your comment above. Please await a reply from our Customer Support specialist.
Andrei
In Help -> About -> License Info i saw a key containing 24 numbers, no letters at all. When i uninstalled Abbyy in order to install it on another computer, with this activation key, it told me that the serial number is invalid. Now i don't have any working installation... What can i do to recover my activation key?
Victoria Dvornikova
Hello Andrei,
Our agent has answered your question in the support ticket.
Dittmar Birkhahn
Hello I cant find my Serial Number, can you help me ?
Yesterday i pay with paypal the license
Victoria Dvornikova
Hello Dittmar,
We have received your request and will reply you soon.
Info
Hello.
i can not find the serial number. Please help me.
Shulem Deen
Hi — This is very frustrating, as I've been having this problem for over a month, and have not been able to activate the product. I opened a support ticket, and was advised to reinstall the latest build—which I did, but the problem was not solved; it's been over a week, and I've received no response.
It's very frustrating to pay good money on a product, and a month later it's still not working. A reply with a workable solution would be very much appreciated.
Thank you.
Victoria Dvornikova
Hello Shulem Deen,
Please await our reply within support ticket #513298. Note, that this article is related to FineReader for Windows and you have a Mac version.
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