Where to find the serial number/activation key for FineReader application?

Question

Where to find lost serial number/activation key for FineReader?

Answer

Registered users can restore their Serial Number in case it was lost during system reinstallation.

It's recommended to submit a request to Customer Support team. For the Support team to find information about the serial number of FineReader provide any available piece of the following information:

  1. Any information which could be used to register FineReader (first and last name, different email addresses, company name);
  2. Any information that could confirm the purchase of FineReader:
    • Reference order number;
    • Purchase credentials/confirmation.

If the boxed version of the program was purchased, the serial number can be found on a card inside the CD case or printed on EULA.
The serial number of the ABBYY product license looks like XXXX-YYYY-YYYY-YYYY-YYYY-YYYY, where X - letters, Y - numbers.    

In case FineReader is installed on the PC, the serial number could be restored by the Support ID (FineReader's menu: Help > About > License Info). 

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Comments

12 comments

  • Avatar

    Victoria Dvornikova

    Hello Andrei,

    Our agent has answered your question in the support ticket.

    1
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    Michael Thayer

    I have tried everything....I moved to a new laptop...downloaded v16 standalone...referred to serial number in my paid receipt...it wouldnt work....then I copied license file from other computer and got error (you are installed on another machine...look, I paid for this version 9 months ago and I should be entitled to use it on the new computer

    0
  • Avatar

    Michael Thayer

    I submitted a ticket

     

    0
  • Avatar

    Victoria Dvornikova

    Hello Dittmar,

    We have received your request and will reply you soon.

    0
  • Avatar

    Reinhard Frank

    Ich habe die Seriennummer aber keinen Aktivierungscode 

    0
  • Avatar

    Info

    Hello.

     

    i can not find the serial number. Please help me.

    0
  • Avatar

    Dittmar Birkhahn

    Hello I cant find my Serial Number, can you help me ?

    Yesterday i pay with paypal the license

    0
  • Avatar

    Victoria Dvornikova

    Hello Shulem Deen,

    Please await our reply within support ticket #513298. Note, that this article is related to FineReader for Windows and you have a Mac version. 

    0
  • Avatar

    Andrei

    In Help -> About -> License Info i saw a key containing 24 numbers, no letters at all. When i uninstalled Abbyy in order to install it on another computer, with this activation key, it told me that the serial number is invalid. Now i don't have any working installation... What can i do to recover my activation key?

    0
  • Avatar

    Victoria Dvornikova

    Hello Reinhard Frank,

    I have created a support request based on your comment above. Please await a reply from our Customer Support specialist.

    0
  • Avatar

    Reinhard Frank

    mit einem neuen Rechner habe ich das Programm ABBYY FineReader 9.0

    Professional Edition leider gelöscht  FPEF-****-****-****-****-****

    Ich benötige einen neuen  Aktivierungscode.

    0
  • Avatar

    Shulem Deen

    Hi — This is very frustrating, as I've been having this problem for over a month, and have not been able to activate the product. I opened a support ticket, and was advised to reinstall the latest build—which I did, but the problem was not solved; it's been over a week, and I've received no response.

    It's very frustrating to pay good money on a product, and a month later it's still not working. A reply with a workable solution would be very much appreciated.

    Thank you.

     

    0

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