Question

Sometimes different kind of import\export or dataset update issues might appear when using the FlexiCapture Connect tool for the FlexiCapture Cloud. In such situations, information about possible issues can be found in the logs. 

How to collect those?

Answer

If you encounter an error, first review the log file, which you can find in %LocalAppData%\ABBYY\FlexiCapture\Connect\Logs. Errors can also be caused by incorrect or incomplete settings specified in the configuration file. Please review the config.json file for any inconsistencies or omissions.

If an error persists, please contact the ABBYY Technical Support service. The Technical Support service may require both your config.json file and the log file.