FlexiCapture 12 error: "Cache_description was not found"

Symptoms

After editing and publishing the document definition, if we try to edit it again, we get an error "cache_description was not found"

Cause

Most likely, according to an error message, the program is trying to address a cache which is not existing anymore. Several actions could lead to this. For example, when the cache was updated some of the document definitions remained open.

Resolution

To solve this issue, please, try to do the following:

  • Find an older version of the document definition in File Storage

    For example:

    mceclip0.png
  • Copy cache_description and other files to the location named in the error message
  • Republish document definitions

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