Symptoms

When trying to log in to Zendesk (ABBYY Help Cente) using Safari the button Submit is inactive.

Cause

Cookie restricted politics of Safari.

Recent versions of Apple Safari browsers include Apple’s Intelligent Tracking Prevention (ITP) safeguards. To protect personal information, these safeguards can restrict how first-party and third-party cookies are recognized and used in the browser. In turn, restricting cookie usage has an impact on many popular, browser-based applications, including Zendesk.

Resolution

1. Allow third-party cookies (Click Safari > Preferences and click the “Privacy” tab. Make a note about what is currently selected. Under “Cookies and website data”, click “Always Allow”)
2. If does not help, try to disable Tracking blocking (Safari > Preferences, then click Privacy. Select “Prevent cross-site tracking.”)

To log in to Zendesk using a Safari browser

1. Navigate to your Zendesk sign-in page using a Safari browser.

   The sign-in page displays a warning that cookies are required to use Safari. To continue signing in using Safari, you will authorize cookies to be stored on your device.

2. In the Cookies required to use Safari box, click Continue.

   

   A new page displays information about the cookie requirements.

3. On the Safari cookie requirements page, click Continue to acknowledge the requirement.

   

4. On the sign-in page, again click Continue.

   You will be prompted by a Safari dialog box whether or not to allow cookies to be used by your Zendesk domain.

5. Choose Allow in the Safari dialog box to allow Zendesk to use cookies and website data while browsing the domain.

   

   The page reloads again, and there are no longer any warning messages displayed. You can now log in.

6. Enter your credentials to complete logging in to Zendesk and click Sign in.

   

Official information from Zendesk regarding this issue.