"Cannot use the license as the system clock was put back. Please set the system clock to the correct time" error appears when starting FineReader PDF

Symptoms

When launching FineReader PDF or the Hot Folder, the error message appears:

Cannot use the license as the system clock was put back. Please set the system clock to the correct time.

Cause

The issue is caused by the system time changes on the computer. 

It is highly recommended not to change the system time on the computer. Because of changing the system time, the license file of the program becomes corrupted.

Resolution

Please contact the Support team by submitting a ticket. The team will send the necessary instructions for resolving the issue.

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