"Cannot use the license as the system clock was put back. Please set the system clock to the correct time" error appears when starting FineReader PDF

Maiia Chenchyk

Edited January 12, 2023 12:05

Symptoms

When launching FineReader PDF or the Hot Folder, the error message appears:

Cannot use the license as the system clock was put back. Please set the system clock to the correct time.

Cause

The issue is caused by the system time changes on your computer.

We highly recommend not changing the system time on your computer. Because of changing the system time, the license file of the program becomes corrupted.

Resolution

Please contact our Support team by submitting a ticket. We will send you the necessary instructions for resolving the issue.