IMAP import fails from the Gmail mailbox with authentication error

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Igor Guryanov

  • Edited

Symptoms

While configuring IMAP import from the Gmail mailbox, the following message can occur, even if the credentials are correct:
IMAP_issue__1_.PNG

Cause

This issue is caused by the Gmail mailbox security settings.

Resolution

In order to fix it, log into your Gmail account > Manage your google account > Security > if your account still has a Less secure app access option and if its status is currently Off, then click on Turn on access (recommended) and turn it On. Then try again to configure the IMAP import profile.

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