The license counter is damaged: 123 in FlexiCapture 12

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Maksym Diachenko

  • Edited

Symptoms

In the Windows Application Event log you see "FlexiBr: Processing Server restart: Could not launch the licensing system: Failed to run license <your license number> The license counter is damaged: 123
Please contact the ABBYY technical support service.."

Cause

The license counter file is damaged. 

Resolution

1. Open C:\ProgramData\ABBYY\FlexiCapture\12.0\Licenses folder.

2. Delete everything from that folder. 

3. Restart the Licensing Service.

4. Activate the license in the License Manager again.

 

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