Symptoms
When trying to activate FineReader PDF on the computer, the following error message appears:
The serial number is already in use.
Cause
The error message appears since the program is already activated with the license entered.
Resolution
To check that FineReader PDF is already activated and work in full mode, follow the steps below:
- Launch the FineReader PDF program.
- Go to Help > About > License Info.
-
Check that the license is shown in the appeared window. The expiration date of the license will be displayed.
There is no need to activate the same license again if it is displayed in the Licenses window.
Additional information
The resolution for the subscription type of license is described in this article: "The serial number is already in use" message appears when reactivating the subscription license
Comments
5 comments
Marek Šaroch
Hello,
I have purchased a license for ABBYY FineReader 15 (Corporate). When I reinstall Windows and reinstall ABBYY FineReader 15, the message "Activation failed. Your serial number could not be activated automatically. You may be trying to activate multiple copies of the program."
.How can I deactivate the original license?
Victoria Dvornikova
Hello Marek Šaroch,
I have created a support ticket based on your comment. Please await a reply form our Customer Support team.
Xibanez
Hello,
I have the same issue but with Abby Finereader 12. I had to change the worksation where Abby was installed with a new one with Windows 20H2. I uninstalled Abby before removing the computer and then tried to install on the new one and getting the same error message on the license. "You may be trying to activate multiple copies of the program". What can I do please?
Thank you
Vladislav Miczka
Aktivace ABBYY FineReader 11 Professional
Dobrý den.
V roce 2013 jsem koupil od společnosti sw.cz Váš program ABBYY FineReader 11 Professional.
Teď jsem si pořídil nový počítač a chci program na něm aktivovat. Na starém počítači jsem deaktivoval program (odstranil jsem licenci). Po vložení registračního klíče na novém počítači se mi objeví okno: „Aktivace se nezdařila. Sériové číslo nebylo možné aktivovat automaticky. Možná se pokoušíte aktivovat více kopií programu.“
Na novém i starém počítači mám Windows 11. Trialová verze funguje. Na žádném jiném počítači není program s tímto registračním klíčem nainstalovaný.
Prosím o uvolnění tohoto registračního klíče.
Ernest Tuff
Can I download on a new PC, Fine Reader 11?
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