Customers using OAuth authentication may be unable to import documents from configured mailboxes

Who is affected

• FlexiCapture Cloud (EU, EU2, US, AU)

Current status

• We are investigating an issue affecting mailbox imports in FlexiCapture Cloud and on-premises environments 
• We have identified the cause and are preparing an emergency fix for FlexiCapture Cloud

What to do

• FlexiCapture on-premises customers: create a support ticket for assistance with the required remediation

Updates

• Subscribe to our Status Page for updates

We apologize for the inconvenience and will provide another update as soon as more information is available.