Invalid serial number error message when activating FineReader Pro for Mac

Alina Poplavska

Edited November 23, 2023 15:36
8 comments

Issue

When activating the program on Mac, the following error message appears:

Invalid serial number. The serial number you entered is invalid. Please provide a valid serial number to activate ABBYY FineReader PDF.

Cause

Incorrect serial number\license number was used for FineReader Pro for Mac. FineReader Pro and FineReader PDF for Mac are two separate versions and should be activated with separate serial\license numbers.

Resolution

Please uninstall FineReader PDF for Mac and install FineReader Pro for Mac using the following link.

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Comments

8 comments

dub mcclish

October 11, 2022 22:32
I just renewed my license for FineReader PDF for Mac (NOT FR Pro). The serial/license number on my payment receipt is rejected, yet I copied and pasted, so I know it is accurate. Please advise. Thank you.

Henry/Dub McClish

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Victoria Dvornikova

October 12, 2022 06:44
Hello Dub,

I have created a support ticket based on the issue described. Please await a reply from our Customer support agent.

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ESPOSITO Adele

March 02, 2023 10:06
Hello,

I have the exact same problem. I installed the PDF Reader for MAC as suggested here. It does not change. I have contacted the customer service help function and I get no answer. No answer on the phone number indicated in the email confirming the order...

Can you kindly advice?

Best,

Adele

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Victoria Dvornikova

March 02, 2023 10:30
Hello Adele,

We have received your support ticket #542213. Please await our reply there.

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Rich Robinson

March 05, 2023 02:05
Hello,

I recently migrated my programs and data to a new Mac (FineReader PDF). The serial number worked fine on the previous Mac, but it is rejecting the same serial number on the new computer. Please help.

Thanks,

Rich

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Victoria Dvornikova

March 06, 2023 08:07
Hello Rich,

We have received your support ticket #542556. Please await our reply there.

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dub mcclish

March 06, 2023 21:56
Hi Victoria,

Since I have ABBYY FineReader for ScanSnap and it works well for converting my scans to Word, is not ABBYY FineReader PDF now a duplication of service?

Thank you,

Dub McClish

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Victoria Dvornikova

March 07, 2023 08:16
Hi Dub,

FineReader PDF is a more powerful product that allows you to use additional settings and has the latest OCR technology compared to FineReader for ScanSnap. You can download a trial version on our website to test the product.

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