Invalid serial number error message when activating FineReader Pro for Mac

Issue

When activating the program on Mac, the following error message appears:

Invalid serial number. The serial number you entered is invalid. Please provide a valid serial number to activate ABBYY FineReader PDF.

Cause

Incorrect serial number\license number was used for FineReader Pro for Mac. FineReader Pro and FineReader PDF for Mac are two separate versions and should be activated with separate serial\license numbers.

Resolution

Please uninstall FineReader PDF for Mac and install FineReader Pro for Mac using the following link.

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Comments

8 comments

  • Avatar

    Victoria Dvornikova

    Hello Rich,

    We have received your support ticket #542556. Please await our reply there. 

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  • Avatar

    Rich Robinson

    Hello,

    I recently migrated my programs and data to a new Mac (FineReader PDF). The serial number worked fine on the previous Mac, but it is rejecting the same serial number on the new computer. Please help.

    Thanks,

    Rich

    0
  • Avatar

    ESPOSITO Adele

    Hello, 

    I have the exact same problem. I installed the PDF Reader for MAC as suggested here. It does not change. I have contacted the customer service help function and I get no answer. No answer on the phone number indicated in the email confirming the order... 

    Can you kindly advice? 

    Best,

    Adele

    0
  • Avatar

    dub mcclish

    Hi Victoria,

         Since I have ABBYY FineReader for ScanSnap and it works well for converting my scans to Word, is not ABBYY FineReader PDF now a duplication of service? 

    Thank you,

    Dub McClish

    0
  • Avatar

    Victoria Dvornikova

    Hello Dub,

    I have created a support ticket based on the issue described. Please await a reply from our Customer support agent. 

    0
  • Avatar

    Victoria Dvornikova

    Hello Adele,

    We have received your support ticket #542213. Please await our reply there. 

    0
  • Avatar

    dub mcclish

    I just renewed my license for FineReader PDF for Mac (NOT FR Pro). The serial/license number on my payment receipt is rejected, yet I copied and pasted, so I know it is accurate. Please advise. Thank you.

    Henry/Dub McClish

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  • Avatar

    Victoria Dvornikova

    Hi Dub,

    FineReader PDF is a more powerful product that allows you to use additional settings and has the latest OCR technology compared to FineReader for ScanSnap. You can download a trial version on our website to test the product. 

    0

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