Symptoms
When working in FineReader Pro for Mac, the following error occurs:
Internal program error: Src/DefaultFontMetrics.cpp, 56
Resolution
To fix the issue, please follow the steps:
- Go to Finder > Go > Library (when click on Go hold the Option button).
- Delete the following files if they eventually exist:
- ~/Library/Application Support/ABBYY/com.abbyy.FineReaderPro
- ~/Library/Application Support/com.abbyy.FineReaderPro12.00
- ~/Library/Caches/com.abbyy.FineReaderPro
- ~/Library/Preferences/com.abbyy.FineReaderPro.plist
- ~/Library/Preferences/com.abbyy.LSSharedFileList.FineReaderPro.plist
- Uninstall FineReader Pro for Mac;
- Restart your Mac;
- Download the distributive package of the latest release of FineReader Pro for Mac using the following link: https://www.abbyy.com/finereader-pro-mac-downloads/
- Activate the software using the serial number of your copy of the program;
- Launch FineReader Pro to check whether the software is working properly.
Comments
1 comment
Sam Brown
Also I found this file, which also should be removed
~/Library/Saved Application State/com.abbyy.FineReaderPro.savedState/
And I recommend checking the leftovers of apps with third-party tools like App Cleaner & Uninstaller, AppCleaner, or CleanMyMac.
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