Symptoms

The following error appears on a workstation when FineReader PDF is started:

Cannot run ABBYY FineReader PDF. There are no valid licenses on the license server. Please contact your system administrator for assistance.

Cause

The Server is password protected or the connection has to be changed from Named Pipes (default) to TCP/IP.

Resolution

The user must be configured to access the server without authorization. Full read and write access to the shared folder is required.

Check if the computer with the License Server is accessible from the workstation:

1. Open the Windows Explorer window on a workstation (“Windows +E” on the keyboard);
2. Type \\SERVERNAME in the address bar and press Enter. Then try to open the shared folder with the administrative installation point.
3. Remove a password if it is requested to open the shared folder.
4. If the folder is accessible, please change the protocol from Named Pipes (default) to TCP/IP.