Import tasks fail with an error: FlexiBr: CreateImportTask(): Unexpected task in session: task_id xxx, stage xxx, stage_type xxx, description

Symptoms

Image importing does not work ending up with the following error messages in logs:
FlexiBr: CreateImportTask(): Unexpected task in session: task_id xxx, stage xxx, stage_type xxx, description

FlexiBr: MSG_SYS_ASCB_ERROR_WHILE_RUNNING_WORKER_THREAD Internal program error:

Enterprise\EnterpriseSessionImpl.cpp, 552. SASCRI_CreateHotFolderTask

Cause

This error usually happens when the system is under a high load, and there are not enough system resources. 

Resolution

  • Restart FlexiCapture 12 Processing Server and Processing Station services in Control Panel > Administrative > Services  (if you have several processing stations, restart the Processing Station service on all of them).
  • Make sure that the system has enough RAM (especially on the machine/s where SQL server and FlexiCapture 12 Application Server are installed). Some additional recommendations can be found in the Performance guide: Scaling.
  • If  Processing Station has 4 cores, then set it to use 2 or 3 cores only. If the Processing Station has 8 cores, set to use 6 cores only. Leave 1-2 cores for other non-FlexiCapture processes to use. 

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