Symptoms

Characters are shown as dots "·" on the document image and cannot be recognized. The issue can affect only one field or the whole document.

Cause

The required fonts or the font registry keys are missing in Windows. FlexiCapture 12 uses fonts installed on your system to recognize documents. If the font or its registry key is missing, FlexiCapture 12 is trying to replace it with another font installed on your system which possibly contains the different symbols or dots instead.

Resolution

Make sure you have installed and registered all the required fonts and in all of the Processing Stations in your environment:

• Check the fonts used in the document:

• Compare them to the fonts installed in Windows via Control Panel > Fonts:

• Install missing fonts: Download and install custom fonts

Also, check the registry keys that are responsible for fonts. 

First, check with what user the FlexiCapture services are started.
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If it's started with some specific user, please login with that user and check the registry if the fonts are installed:
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Fonts
If the service is started with the network service, then check the next path:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts

Make sure that the required fonts are in the list. If not, register it.

To do it, you can create a new registry file with *.reg extension.

For example, you need to register with the Arial Narrow. You can create the registry file with *.reg extension with the next text:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts]
"Arial Narrow (TrueType)"="ARIALN.TTF"
"Arial Narrow Bold (TrueType)"="ARIALNB.TTF"
"Arial Narrow Bold Italic (TrueType)"="ARIALNBI.TTF"
"Arial Narrow Italic (TrueType)"="ARIALNI.TTF"

Important! In case you are using multiple Processing Stations that are located on different machines fonts need to be installed and registered on every machine containing Processing Station.