Characters are shown as dots "·" on the document image and cannot be recognized

Symptoms

Characters are shown as dots "·" on the document image and cannot be recognized. The issue can affect only one field or the whole document.
Screenshot.png

Cause

The required font is missing in Windows. FlexiCapture 12 uses fonts installed on your system to recognize documents. If the font is missing FlexiCapture 12 is trying to replace it with another font installed on your system which possibly contains the different symbols or dots instead.

Resolution

  • Check the fonts used in the document:

Screenshot_2021-08-16_125242.png

  • Compare them to the fonts installed in Windows via Control Panel > Fonts:

Screenshot_2021-08-18_130320.png

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