How to return a postponed task to the general queue if it hasn't been processed by a certain time?
In FlexiCapture 12 this happens automatically after the specified timeout for postponed tasks or tasks assigned to specific operators has passed: https://help.abbyy.com/en-us/flexicapture/12/admin_guide/timeouts_tasks
The Administrator is able to specify a timeout period after which a task will be automatically returned to the general queue. Timeouts can be specified for the following types of tasks:
- Postponed tasks
An operator can pick up a task from a queue and then decide to postpone it. Postponed tasks of one operator will remain inaccessible to other operators, which may sometimes delay the processing of the entire batch.
- Postponed rescanning tasks
- Tasks assigned to specific operators
Tasks assigned to one operator will remain inaccessible to other operators.