Question

How to enable MAPI logging?

Answer

To collect MAPI logs, please follow the steps below:

1. Save the following as DevelopersSettings.xml

   <DeveloperSettings VersionNumber="1">
   <LogsSettings>
   <Application IsEnabled="true" NamePreffix="" UseProcessIdInName="true" Path="C:\LogFolder" Extention="log" StringTypes="Test;Error;RpcCall;StreamProtocol" ExeNames="*" MaxLogLength="10485760" MaxLogPartsCount="1000" Format="Plain"/>
   </LogsSettings>
   <PathToDumpTempFiles>C:\LogFolder\temp</PathToDumpTempFiles>
   </DeveloperSettings>

2. Go to Processing Server Monitor and temporarily leave only one processing station active (i.e. Station_1) and stop the others.
3. On the machine Station_1:
   • Temporary stop ABBYY FlexiCapture Processing Station service.
   • Create two folders for saving logs C:\LogFolder and C:\LogFolder\temp.
   • Put DevelopersSettings.xml to the FlexiCapture 12 Stations installation folder (C:\Program Files\ABBYY FlexiCapture 12 Stations by default).
   • Start ABBYY FlexiCapture Processing Station service.
4. Start MAPI import. When the task is finished, copy logs from C:\LogFolder and C:\LogFolder\temp and send the files to ABBYY Support if requested.
5. Once logs are collected revert back all the changes.