How to collect MAPI logs

Question

How to enable MAPI logging?

Answer

To collect MAPI logs, please follow the steps below:

  1. Save the following as DevelopersSettings.xml
    <DeveloperSettings VersionNumber="1">
    <LogsSettings>
    <Application IsEnabled="true" NamePreffix="" UseProcessIdInName="true" Path="C:\LogFolder" Extention="log" StringTypes="Test;Error;RpcCall;StreamProtocol" ExeNames="*" MaxLogLength="10485760" MaxLogPartsCount="1000" Format="Plain"/>
    </LogsSettings>
    <PathToDumpTempFiles>C:\LogFolder\temp</PathToDumpTempFiles>
    </DeveloperSettings>
  2. Go to Processing Server Monitor and temporarily leave only one processing station active (i.e. Station_1) and stop the others.
  3. On the machine Station_1:
    • Temporary stop ABBYY FlexiCapture Processing Station service.
    • Create two folders for saving logs C:\LogFolder and C:\LogFolder\temp.
    • Put DevelopersSettings.xml to the FlexiCapture 12 Stations installation folder (C:\Program Files\ABBYY FlexiCapture 12 Stations by default).
    • Start ABBYY FlexiCapture Processing Station service.
  4. Start MAPI import. When the task is finished, copy logs from C:\LogFolder and C:\LogFolder\temp and send the files to ABBYY Support if requested.
  5. Once logs are collected revert back all the changes.

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