Service security and data protection

Microsoft provides the security of the hosting environment, which includes physical security, fault-tolerance, redundancy, and operations and personnel security. Microsoft’s security procedures, including encrypted communications and operational procedures, identity and access management, intrusion detection, DDoS attack prevention, and penetration testing, are described here.

ABBYY provides Vantage Cloud service application security and continuous operations, including a variety of security technologies and procedures to save uploaded data from unauthorized access, use, or disclosure. Regular penetration testing conducted by NCC Group.

SOC 2 Type 2 certification

ABBYY Vantage Cloud is SOC2 Type 2 certified. The full audit report is available to customers under an NDA. Please contact your account manager to request a copy. Additional details on this latest certification can be found here in the recent ABBYY Blog Post.

GDPR compliance

At ABBYY, we take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws. For more information click here.

Data processing locations

All customer data is processed and stored within the Microsoft Azure data centers. Data centers are in Western Europe, the United States and Australia. Each customer can select a region where data will be stored and processed.

You control access to your data

When ABBYY delivers a complete tenant to the customer, the administrator on the customer side receives complete visibility and control to its tenant, including documents and processed data. Administrators can invite other users to the tenant and assign user access roles.

Access to the service for ABBYY employees is strictly restricted and seamlessly logged.

Storage and automatic data removal

ABBYY Vantage Cloud is an intelligent document processing service, not a document or data storage service. Data submitted for processing and event logs are automatically deleted in 14 days. The technical logs are stored for 1 month.

Encryption

ABBYY service supports encrypted data transfer using HTTPS with high-grade encryption. Data in the storage in Azure is protected with encryption.

Service availability and SLA

24x7 monitoring of cloud operations

To assure high availability of the ABBYY Vantage Cloud several automatic tests constantly monitor and report availability and performance. In case of any issue, a dedicated support team will be automatically instantly notified to resolve the issue.

Status monitor

ABBYY Vantage Cloud customers have access to the Service Status Monitor dashboard, which instantly shows the status of the service and is therefore extremely useful for monitoring and troubleshooting.

99.5% uptime guaran­teed

ABBYY provides an SLA that guarantees 99.5% uptime for the service.