Error 1714: The older version of FlexiCapture 12 Servers cannot be removed. Contact your technical support group.

Symptoms

This error appears during the installation. 

Cause

There can be multiple reasons. For example, a crucial key was deleted from the registry. The old damaged build should be fully removed before installing a new one.

Resolution

Close the installer.

Inspect the Windows Events log:

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Or open the %temp% folder and inspect AbbyyMsiLog.txt.

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Then run msiexec.exe with a particular product code.  Make sure that the log will be created in a public folder. Disk C: usually does not meet this requirement. 

msiexec.exe /x {Product-Code} /L*V "d:\msilog.log"

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Inspect the generated log and adjust your registry or files accordingly. Repeat the installation. 

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