Symptoms

We have recently updated to the Abbyy Flexicapture 12. After the upgrade, we are getting the following message when we are clicking the security event tab: Security event log is disabled for this tenant.

Cause

The logging of security events is disabled by default. This feature can only be enabled by the system administrator directly in a FlexiCapture database.

Resolution

Please, double-check if logging of security events is enabled:

• For the default tenant:
  Add the following to the dbo.Setting file of the FlexiCapture database:
  [db_name].[dbo].[Settings]
  Name = LogSecurityEvents
  Value = True
  TenantId = Null
• For custom tenants:
  Increment the value of the Flag field in the dbo.Tenant settings file by 2 (i.e. replace "0" with "2", "1" with "3", etc.).

For more information, please, check the article Security event log.