Batches have "Waiting" status at Administration and Monitoring Console

Symptoms:

Batches have a Waiting status at Administration and Monitoring Console and an error appears Failed to add a new batch"

 

Cause:

This error means you may have 2 similar/identical document definitions that both can be matched with the same image.

 

Resolution:

Do the following:

  1. Use a classifier to distinguish what DocDef it should match to in order to continue.
  2. Disable the identical document definition to continue.

 

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