Low-quality, blurred thumbnail (image preview) in rescanning tasks in FlexiCapture 12 Scanning Station

Symptoms

When loading a rescanning task in the Scanning station the image previews are of very low quality, making the documents unreadable.

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Cause

This is caused by the Load rescanned pages with small thumbnails option in the Scanning Station options.

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Resolution

Disable the Load rescanned pages with small thumbnails setting and restart the Scanning Station.

All new incoming rescanning batches will be loaded with full-size thumbnails (previews).

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