Symptoms
The Timeline's main log-in page does not load. A 404 error may be thrown.
The log "C:\Program Files\ABBYY Timeline\TimelinePI.err.log" has the following entry:
Redis error: Error: connect ECONNREFUSED 127.0.0.1:6379
Cause
Redis server did not start.
Resolution
- Go to "C:\Program Files (x86)\Ubuntu";
- Run ubuntu2004.exe; Administrator's access may be required. Ubuntu console window will appear.
- When logged in to Ubuntu under root, type "redis-server" command to start the server. Now you may close the Ubuntu window.
- Browse the Base URL.
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