Timeline Base URL throws "404 not found"

Symptoms

The Timeline's main log-in page does not load. A 404 error may be thrown.

The log "C:\Program Files\ABBYY Timeline\TimelinePI.err.log" has the following entry:

Redis error: Error: connect ECONNREFUSED 127.0.0.1:6379

Cause

Redis server did not start.

Resolution

  1.  Go to "C:\Program Files (x86)\Ubuntu";
  2. Run ubuntu2004.exe; Administrator's access may be required. Ubuntu console window will appear.
  3. When logged in to Ubuntu under root, type "redis-server" command to start the server. Now you may close the Ubuntu window.
  4. Browse the Base URL.

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