Email Ingestion for FlexiCapture Cloud not working from Email Folder


Emails added to the configured FC Cloud import folder are not being ingested into FlexiCapture despite the Hot Folder configuration in the Import Profile being configured correctly and the Hot Folder enabled in the Administration and Monitoring Console


Reviewing the Event logs for the Processing Monitor revealed that the Exception and Processed folders were not created in the configured Hot Folder location.  The Hot Folder requires these folders to be created for the processing of documents.


Creating the Exception and Processed Folders in the Hot Folder location will resolve this issue.


Check the wiki for detailed instructions.

Have more questions? Submit a request



Please sign in to leave a comment.