Question

How to change an email for the account used for getting support in Help Center?

Answer

To change an email for the account used for getting support from ABBYY support team, please follow the steps below:

1. Log in with your original account in Help Center https://support.abbyy.com/hc/en-us;
2. Click the Your profile button > select My profile > click Edit profile;
   
3. Click the Manage contact details button;
   
4. Click the Add email address button and specify the new email;
   
5. A verification email will be sent to the specified email. Verify the email;
   
6. Set the added account as primary by clicking the Set as primary button.

Additional information

Please note that the email address used for registration of a serial number and the email address of the account in Help Center may be different. The steps how to change the registration email for the serial number are described in the article: How can I change the email address linked to my serial number?