Cannot sign in or sign up to ABBYY Account in BCR application

Symptoms

When trying to sign in or sign up to ABBYY Account in BCR app, a blank white screen appears.

Resolution

To log in to ABBYY Account or register a new one, please try to apply the recommendations below:

  1. Make sure that the internet connection on a device is stable. E.g. switch to the Wi-Fi connection.
  2. Clear cookies of your browser.
  3. Try to sign in or sign up using the web version of BCR https://my.abbyybcr.com/:
  •  If you already have an ABBYY Account, log in to it by entering your email and password > click Log in.
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  • If you have not created an ABBYY Account before, register it as described in the article: How to create an ABBYY Account in BCR web version.

If the issue still appears, please submit a request and describe the situation in more detail.

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