Premium features across multiple mobile devices

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Halyna Zernova

Question

Will the Premium subscription work across multiple devices?

Answer

The subscription to the Premium Account is connected to the Apple ID. The Premium can be used on several devices in case of being logged in to the same Apple ID for which the purchase of the Premium was made. 

Note: According to the information from Apple, the same Apple ID can be used on 10 devices (no more than 5 computers).

It is possible to configure Family Sharing for several Apple IDs: How to use Family Sharing in iOS applications.

Additional information

Transferring business cards to another device can be realized through a backup in the BCR application: Saving a backup copy of the Cardholder in BCR for iOS. If the business cards database should be the same on both devices, we recommend saving a backup and restoring it in BCR periodically on the devices. 

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Comments

11 comments

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  • Avatar

    S K, Puneeth Kumar

    I have logged in with the same account on both my devices. Even after payment I am not able to access premium features.

    0
  • Avatar

    Victoria Dvornikova

    Hello Puneeth Kumar,

    Our Customer support agent has replied to your question in ticket #526438. 

    0
  • Avatar

    Ken low

    I've 2 problems with the app.
    1. I've signed up Premium with android phone but i was not able to export contacts to Salesforce.
    2. Heard from my other colleagues they had no issues with iphones and more features for ios. So i tried to setup on my other iphone but it shows I'm not Premium account.

    Please help. Thanks.

    0
  • Avatar

    Anil Yadav

    I have logged in with the same account on both my devices, but only device is active and showing premium account in another device , please help and resolve the issue on priority 

    0
  • Avatar

    Morgan Jonathan

    I have the app on my phone and my iPad. All the cards on my phone do not show up on my iPad.

    0
  • Avatar

    Victoria Dvornikova

    Hello Morgan,

    As I can see our Customer Support agent has already sent you a reply via the support ticket #549396. 

    0
  • Avatar

    Umar Saleem

    Hi,
     
    I activated my premium membership (lifetime) on my primary Apple ID. However, I want to link it to my secondary Apple ID and have connected the 2 Apple ID's as family sharing in the Apple Settings. 
     
    However, I am not able to use the Premium setting on my secondary phone. 
     
    I also do not see the ABBYY App in the Subscriptions Purchased in Settings in my primary phone.
     
    Can I please cancel the lifetime subscription and get a refund if I am not able to enjoy Premium benefits on the 2 apple ID's which are connected via Apple Family Sharing.
    1
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    Umar Saleem

    Can I get a response to my above query please??

    0
  • Avatar

    Victoria Dvornikova

    Hello Umar,

    As I can see you have also created a support ticket #554518. Please await the next reply from our Customer Support agent. 

    0
  • Avatar

    Umar Saleem

    Yes, I have created a support ticket and have provided all the info requested by your team. However, the problem still persists and I am not being able to cancel my lifetime subscription in 14 days for some reason and your team is not being very helpful to help with the cancellation.

    0
  • Avatar

    Umar Saleem

    I have wasted enough time on trying to sort this issue out with your support team but they have not been able to find a solution.

     

    Therefore, I would like ABBYY to honor its word and refund the $59.99 to my Apple account within the 14 day trial period.

     

    STOP MAKING EXCUSES AND PROCESS THE REFUND!

    0

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