ABBYY FlexiCapture Cloud SLA Update

Dear Customer,

We’d like to inform you that the Service Level Agreement for ABBYY FlexiCapture Cloud has been updated. You can find the latest version here.

The essential changes are:

  • The Annual Uptime percentage for the Service is raised from 99% to 99,5%.
  • ABBYY Status web page is introduced to inform you whenever planned maintenance, critical service disruption, or outage occurs. It allows tracking Downtime Events and the overall Annual Uptime percentage.
  • A more specific calculation for page credits is added.
  • Now You are granted more time and flexibility in order to claim page credits because of Downtime Events.
  • Some editorial changes.

Best regards,

ABBYY FlexiCapture Cloud Team

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