How can we help you?

Problem

Windows cannot access this folder. Make sure you typed the file name correctly and that you have permission to access the folder.
Details: The FTP session was terminated.

Solution

Open your Vantage input/output settings.

Copy the shared link folder path

Paste it to any type of text editor. You will have something similar to the example below

sftp://7a1768e0-2922-452f-bace-3c338726dd91:00537425-5334-4d68-95a4-1195b119f91a@20.82.84.8:2022/0f56a2fd-e09b-4abe-b3d4-6f5d3a03a0b3/Input

You can see the IP and PORT specified at this link. Use it to test the connection. To do it, follow the next steps.

1. Open your Windows PowerShell

2. Past the command below

Test-NetConnection 20.82.84.8 -p 2022

OR

tnc 20.82.84.8 -port 2022

The result should be similar to the example below

Vantage requires the port 2022 to be open to connecting to its SFTP.

In case it is FALSE, open 2022 is needed. Most often you need to open it in Firewall settings.