"Word has encountered a problem" error message during the export in MS Word

Symptoms

When exporting the file as an MS Word document (Send to Microsoft Word option) in FineReader PDF 15 OCR Editor, the following error message appears:

Word has encountered a problem.

As a result, the program does not export the file.

Word_has_encountered_a_problem.png

Even though the file was exported using a different exporting method (Save as Microsoft Word Document), MS Word refuses to open the file showing the following error message:

Word experienced an error trying to open the file. 
open-error.png

Cause

The issue could appear because of specific attributes of the PDF file. 

Resolution

To resolve the described issue, follow the steps below:

  1. Open the PDF file in ABBYY FineReader PDF 15 PDF Editor
  2. Click on Edit> Delete Objects and Data.
  3. Tick the next options, and click on Apply:
  4. After that click on Recognize> Recognize and Verify in OCR Editor:
  5. Process the document as usual and export it to MS Word. 

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