How to rout password-protected documents in FlexiCapture Cloud

Symptoms

In the FlexiCapture Cloud after the update, all password-protected documents that are imported with email profiles will be stored in the process folder.

Cause

This is caused by the new feature, implemented in Release 4 to speed up the import from mailboxes. The import and document pre-processing can be executed on different Processing Stations/job executors. The moving of an email to the 'Processed' folder in the mailbox doesn't mean that the attachment could be opened successfully, but rather that an email and attachments have been downloaded without any issues.

Resolution

If separation of such documents is needed, there is a workaround with the processing workflow. It is possible to define, if the document is password-protected, and based on this condition it can be followed to the special custom stage. As an example, the "Exception-password" stage can be created which should be at the top of the list:


On the scanning stage as an exit route configure this exception_password stage with the scripted rule condition. If needed disable the possibility to send documents to this stage for operators:

The following script can be used:

Result.CheckSucceeded = Document.ProcessingErrors.Contains("password-protected");

With this option, all the password-protected documents will be forwarded to this custom stage but the rest will be forwarded according to the workflow:

This solution is just an example, of how this situation can be handled. 

 

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