Does anyone know how to access Support? I can't submit a request because I don't have a license number since the product in question - FineReader for Scansnap - came with the scanner. A phone number, email, building address I can fly to, anything to enable contact with a warm body will be helpful
Thanks.
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3 comments
You might try "n/a" for the license number field, I don't think it verifies the license as part of the submission process. Or try 000-0000-0000-0000 or something similar. Good luck!
Hello Jay,
Yes, you may enter NA or something similar in the License number field.
I greatly appreciate the prompt replies. Thank you. Unfortunately, the suggestions for the license number field failed to light the Submit button.
If a Support rep views this thread, I would greatly appreciate passing along the following issue:
On an increasingly number of PDFs scanned with a Fujitsu ix500 on a Mac Pro running High Sierra, the following error occurs:
"Error recognizing document.
Unsupported font Times New Roman."
This is a very common font.
How do I solve this problem?
Jay
jaylauriano@hotmail.com
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