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I can't activate the license FineReader 15 on the new version of Windows

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Written by Roman Kalka
  • 3

Dear Sir or Madam,

I have a license that I have been using for many years on a computer with Windows 11 Pro.

After reinstalling the system, I am unfortunately unable to reactivate the license.

The program suggests that the license is being used on multiple computers, which is not true.

For verification, I am sending a copy of the program activation immediately after purchasing the license on 27.07.2021.

I kindly ask for your assistance.

 

Best regards,

Roman Kalka

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    Nataliia Fasolia

    Dear Roman! I just wanted to confirm that, according to our database, the situation was resolved in the support ticket #646505. 

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    Pedro Bodden

    I am having exactly the same problem and the same response from support - Could you please advise how I can escalate to have this resolved.

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    Nataliia Fasolia

    Hi Perdo! 

    Please wait for the reply in the support ticket #646370.

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