We are using FlexiCapture 11 in our company and has a controversy between developers and support service.
Support refuses to install new releases via project update. They say somthing like "we can break some preferences in production by updating project, give us an instruction how to update all of the things manually".
It is a great pain for developers to write such manuals beacuse it need a lot of time to list all changes that was performed with screenshots. They believe, that this approach leads to a higher risks because of forgotten things in instruction.
Does some best practices exist on this issue? Who is right and who is wrong? How to install updates in production safely? Is there any way to see differences between two projects in detail?