Hello all
Who knows what the issue can be? I put new images into the input folder but when I look in the export folder, I see that the images exported are not what I expected. These images have been processed and exported before! Where are my new images? Why are they not exported?
Who knows what the issue can be? I put new images into the input folder but when I look in the export folder, I see that the images exported are not what I expected. These images have been processed and exported before! Where are my new images? Why are they not exported?
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8 comments
What do you mean by "not what I expected"?
1) What image do you put in and what type comes out? Do you have a sample of before and after?
2) Open up the Admin Console and see if there are any error. If there are any error what is it?
3) If there are no error, most likely it is a setting issue. Please let me know the answer to question 1.
1. In the export folder - images that have been processed earlier, not new ones.
2. There are no errors
3. I'll check my settings one more
Thank you
I'm still confused. Are you saying the images are not getting picked up or are you saying that it is grabbing the original images from the input folder and just dumping them to the export folder without any processing. Can you explain the issue more?
Then there can only be 3 possibilities if the images are removed from the input folder but missing form the output folder
1) There was some error and the images are in the exception folder.
2) There was is a 3rd party program that is picking up your images from the export folder.
3) The images are still being processed or on paused i.e. Processed and Paused
Can you open up the Admin Console and give me a screenshot of the Jobs and Jobs logs? Also if can send the diagnostic file. Right Click on Recognition Server - Run Diagnostic Tool. Send that file.
his may prevent new files from being recorded into the input folder.
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