I am updating FlexiCapture that had a License, reinstalling server and stations. But when it gets to setup License Server I just left it as the default 127.0.0.1 but turns out that's not where the previous License is. I have connected to the existing database successfully but can't figure out this License Server issue, and I can't add my license to the license manger since the license key was already activated. What do I do now?
License Server
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Do I understand right that you are trying to install the LicenseServer not on the same machine where the FC license was previously activated?
If it is the same, then it should not be a problem to add the license to the LicenseManager again as no additional activations are needed for the license to be reactivated on the same machine.
If it is another machine, then you can either install the LicenseServer on the old machine and set up your new FC installation so it connects to this machine. Or you will need to deactivate the license on the old machine and activate it again on the current LicenseServer - for that you will most probably need to contact your sales manager as the number of activations / deactivations for each license is limited.
To help us better understand what is going on could you please let us know:
- your license number;
- check whether there are any files in the %ProgramData%\ABBYY\FlexiCapture\11.0\Licenses folder;
- specify what was the old FC build and the new one;
- describe where FC servers, stations and License Server are currently installed, how they interact with each other;
- indicate whether LicenseManager displays any messages when you are trying to add your FC license.
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