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Recognition Issue Answered

Created a document definition that includes a FlexiLayout today.  Everything matched and recognized perfectly in FlexiLayout Studio.  When I move everything into Project Setup station, everthing appears to work just fine as well except some fields are blank after recognition (see attached file).  The fields appear to be highlighted blue as they would be after successful recognition but the do not display in the verification window, nor do they export.  Attached screenshot shows three fields that should be filled with "21.00" but remain blank despite it looking like everything worked just fine.  Any ideas what might cause this issue?  Could it be a document resolution issue?

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5 comments

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    Vladislav Suvorov

    Hi MikeD,

    Most likely something is wrong with those fields' properties. Please refer to screenshots attached and make sure all properties are the same (those regarding your questions are in red).

    Best regards,

    Vladislav

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    Mike Daigle

    Thanks for your response.  Unfortunately that's not the answer.  Some of these are recognized and exported just fine.  It's only certain lines that appear to be successfully recognized but then do not show up in the verification window and are not exported.  I know my settings are right because it works fine for some lines but I did double check per your screen shots and everything looks good to me.

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    Mike Daigle

    Resolution of this particular document appears to be 150 dpi with small text.  I know this is well below the recommended 300 dpi but I've had poor scan quality images before and haven't experienced this.  Could that be causing this behavior?

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    Ekaterina

    Hello Mike,

    There are could be many causes of such situation. Could you please send us both FC and FLS projects and the source images to reproduce the issue?

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    Mike Daigle

    Sometimes all it takes is talking...or in this case, typing it out   I changed the data types for those fields from "text" to "amount of money" and now they seem to be displaying and exporting as expected.

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