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Error when trying to move a batch from Processed to Export stage

Written by Permanently deleted user

April 25, 2018 08:48
3

Hi there!

For one of our processed batches, when trying to move it from Processed to Export (or any other stage), I receive the following message:

The required action cannot be performed: some of the selected pages are being used by another process.

There are no tasks assigned to this batch. I also tried restarting all the services, but with no luck.

Possible steps done in the batch that created the issue:

Open verification station, find a batch by ID. The batch is on a Processed stage.
Change a field in one of the documents
Save it
(Accidentally) close the verification station
Immediately re-open it again and try to send the whole batch to the Export stage.

I have also noticed that few pages in the batch have no value in Stage column.

FlexiCapture version 12.0.1.292.

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Comments

3 comments

Permanently deleted user

April 25, 2018 09:34
Hello Vasily,

Please try delete all the session in the Administration and monitoring Console > Processing Monitor > System monitor > Sessions.

Please let me know if this has worked.

Alexey.

0
Permanently deleted user

April 25, 2018 14:44
Hello Alexey,

Unfortunately, no, it did not help. Please let me know, if there is any data I can provide you to ease the research.

In case it can help to identify the issue, I was able to identify the exact documents without stages by analyzing BatchItem table with the following script:

SELECT
*
FROM BatchItem
where BatchId = <batch_id_here>
and ProcessingStageId is null
and ParentId != 0
and NextProcessingStage = -1
0
Permanently deleted user

April 26, 2018 03:47
Please check the dbo.Lock table in the database and if there are records without SessionId - delete them.

If this will not work, try to enable deadlock log with the command DBCC TRACEON (1204, 3605, 1222, -1) in the Sql server console, and contact your regional support by sending them the logs.

(They will most likely need your database backup nevertheless)

Alexey

0

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