Currently, We are working on Flexicapture Version 12 - R2 and Build Number id 184.108.40.20663. We have 50+ active Projects running and our service is 7/24. The flexicapture team has released a new version R3(New Build Number: 220.127.116.115). We want to upgrade from R2 to R3. Please suggest how we can plan for upgrading and backup process?
What are the steps for upgrading the version for R3? please suggest.