Image Import Error


I have setup an Image import profile to Import images through Email into Abbyy. When some users email the Invoices, Batch gets created , Images are imported and come to verification stage. For some users , Batches are getting created but doesn't have any Images imported in it. The log says, "The task failed...after its non current sub-tasks failed. The attachment files have not been processed. Item can be found in the requested name or ordinal."

Can anyone explain why this error is occurring?  Attached here screenshot. 

Thanks in advance.



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