Hello, our abbyy flexycapture enviroment is on hyperv virtual machine, and host machine has usb licence key.
Every time when host gets restarted abbyy is not working, because of this error: Error Comunicationg with Abbyy Product Licencing service on: Hyperv hosts ip address. The Handle is invalid. After virtual machine is restarted everything is working. Are there way to manage this problem ? Restarting licencing service on virtual machine not helps.
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Hello,
I suggest you to update you iKey / Wibu driver to the lates version and try to restart iKey / Wibu services along with the ABBYY Licensing service.
But as far as I know Microsoft not support USB in Hyper V. (https://knowledgebase.abbyy.com/article/1242)
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/dd744892(v=ws.10)#BKMK_10
And since Microsoft does not support this, ABBYY cannot declare a support either.
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