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White text on the black background BUG

Hello,

I use ABBYY OCR SDK with profile: "textExtraction", language: "english" and output format: "pdfSearchable". After I submit invoice (see attached screenshot) I have all words OK, but the words "VALUE" and "PAGE" at DX of table on black background was not recognized. All another words was recognized. What is happened with these two words?

The quality of original document is higher than attached screenshot. Screenshot is only because i can not post this invoice to forum (but if you want I can email original invoice to you by mail).

Thank you very much, Vitalie

invoice

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    Anastasia Galimova

    Hello Vitalie,

    To investigate the situation we need the original file. Please send it to CloudOCRSDK@abbyy.com.

    Thank you!

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    Vitalie

    Hi Anastasia, I sent the e-mail.

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    Vitalie

    Anastasia, I noticed that if I do in Photoshop the "Adjustment >> Invert" and have a "negativ" of the invoice: the recognizing procedure works well and I have all the text from the page. I hope my info will help you to solve the bug.

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    Anastasia Galimova

    Vitalie, the developers confirmed it is a bug in our technologies, they are working on it now. I will contact you as soon as I will have additional information. Thank you for your collaboration and patience!

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    Anastasia Galimova

    (internal request #341620)

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    Vitalie

    Thank you, Anastasia! I will wait for news.

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    Vitalie

    Hello Anastasia, do you have some news for this bug? :)

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    Anastasia Galimova

    Hello Vitalie, The issue should be fixed in the future, but, unfortunately, the developers cannot provide the exact time of the fixes. Thank you for your patience!

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    Martin Matuš

    Hello there! Recently we've been Googling very similar symptoms as described above - I guess a bug from 2013 would've been somehow fixed by now, right? Can somebody, please, provide any details on this?

    Thanks

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    Oksana Serdyuk

    To better assist you, please provide us with the following information to CloudOCRSDK@abbyy.com:

    1. The full name of the product in question.
    2. The detailed description of the issue.
    3. The document that is being processed incorrectly.

    We look forward to hearing from you soon!

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