Error Processing Task Answered

I am running the sample python code for cloud ocr sdk by passing image and output file as parameters. I amgetting the following error. Can anybody please help to find the issue.

Id = 00000000-0000-0000-0000-000000000000 Status = NotEnoughCredits Waiting..Status = NotEnoughCredits Error processing task

Thank you

Was this article helpful?

0 out of 0 found this helpful



  • Avatar
    Oksana Serdyuk

    As it is written in our documentation, if there is not enough money on your account, the task will be created, but will be suspended with NotEnoughCredits status.

    According to the Cloud OCR SDK database, your account has two registered applications:

    1) Application ID: LicencePlXXX
       Balance: 0 pages
    2) Application ID: Project_mXXXX
       Balance: 29 pages
       Expires: 07 March 2017

    Possibly you used the credentials of the first application with zero balance. So, please try to use the second application for your tests.

  • Avatar

    thank you Oksana Serdyuk for your reply. Yes i realized it later that i was using first application credentials. Its working now. But I have one more query. Currently i have registered with free trail account and i want to know how long will i be able to use the second application ID?? Currently it shows 29 pages balance means, i will be able to process only next 29 pages and after that i will be asked to pay? or i can use it till march 2017?

  • Avatar
    Oksana Serdyuk

    After evaluating the service, if you are going to continue using Cloud OCR SDK, you should purchase as much pages as you need on this page.

    Also you can take part in our campaign "OCR for Free" and get a subscription for 100 pages per month. In order to participate you should share your experience by clicking one of the buttons "Share on …" at the Get Free tab of your User Console. Then 100 free pages should be automatically added to the balance of your application.

  • Avatar
    Oksana Serdyuk

    It means that you can recognize 29 pages, and these pages are available till March 2017, after this period the pages will expire.


Please sign in to leave a comment.