Receiving unsupported image file format error

We submitted a file last week and it worked fine. Same file submitted this week is not working. What can we do? It is a PDF file.



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    Oksana Serdyuk

    To investigate the issue, please specify the following information:

    • Do we understand correctly that the issue depends on the certain PDF file? Kindly send this file to

    • Please specify what processing settings you use.

    • If it is possible, send us the logs from any HTTP debugger (such as Fiddler or Wireshark).

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