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401 Unauthorized. Please check your application id and password


I'm trying to authenticate but I get this error, try to reset the app's password and even then it returns the same error. verify the id and password and they are correctly. Can somebody help me?

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    Mohit Jain

    @evallejos Did u came across any solution for this issue??

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    Helen Osetrova

     Hello!

     

    The most common cause is some extra spaces copied with the password when you highlighted part of the text with a new password from the email. To avoid this you can copy the password to a text editor and then to the form. The password consists only of 24 characters.
    Also when you type your email address and the password please double-check the symbols that look alike (for example, the capital letter I [ ai ] and the lowercase letter l [ el ]). 

     

     

    If these recommendations do not help you, please contact us via cloudocrsdk@abbyy.com and send us the logs from any HTTP debugger (such as Fiddler or Wireshark). It will allow us to understand what requests you send to the server.

     

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    eduardov.net

    try to generate a password several times and perform all the steps mentioned and still sent me this error Error: Can not read property 'id' of undefined. I'm using the example code for nodejs

     

    example code :

     

    var password = 'ysJucrZE20WjTOUphbggEYxZ';
     
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    eduardov.net


    not yet, and buy a payment plan and I can not use the service for this error

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