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Internal Program Error: src/FREngineModule.cpp, 161 Answered

Hello,

 

I am getting this erratic error while processing pages via Abbyy Cloud SDK 12 for linux, through Kotlin/Java: Internal Program Error: src/FREngineModule.cpp, 161.

 

It tends to appear after a longer period of time. Restarting the process and re-recognising the same document will work.

 

Thanks,

Rob

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    Nadezhda A. Solovyeva

    Hi Rob,

    Thank you for letting us know about your issue. We usually handle IPEs via our general Technical support channel. Could you please send your question to our support contact at https://www.abbyy.com/support/contacts/ ?

    If you use FineReader Engine for Linux, then please attach an Engine log. In order to start logging, please call FREngine.StartLogging(Log_File_Name, true) right after FineReader Engine initialization, reproduce the issue and send the log file to us.

    Also, please send us your license number.

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    robjoy88

    Thank you very much for your reply.

     

    Even though this issue is tricky to reproduce, I will turn on logging as you suggested.

     

    Unfortunately, after selecting my country, this forum is the only option suggested over at https://www.abbyy.com/support/contacts/

     

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    Nadezhda A. Solovyeva

    Hi Rob,

    Could you please send me your license number and a country as a private message, so I will create a support request for you?

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    robjoy88

    Hello,

     

    Thank you very much. I have sent a PM with the requested information.

     

    All the best,

    Rob

     

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