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OCR Issues Answered

We've been using your Cloud OCR SDK without issue, having processed about 1000 PDF image files. Today, we've identified two documents that are experiencing issues:

1. Getting internal error returned in xml response after 30 minutes of attempted processing on one PDF to docx conversion

2. Another document is converted from PDF to a docx, but the resulting stream cannot be opened by Word when saved to file.

How do we troubleshoot these two documents?

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